Flowcert Quality Solutions Pvt. Ltd. is fully committed to impartiality in all its inspection activities. We recognize that impartiality is essential to maintaining professional integrity, credibility, and trust in our inspection services. Flowcert Quality Solutions Pvt. Ltd. ensures that all inspections are conducted objectively, without bias, favoritism, or conflicts of interest.

To uphold this commitment, Flowcert Quality Solutions Pvt. Ltd. implements the following measures:

 

   1. Ensuring Impartiality

• Flowcert Quality Solutions Pvt. Ltd. shall not allow financial, commercial, or other pressures to compromise the impartiality of its inspection activities.

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   2. Independence from Conflicting Activities

• Flowcert Quality Solutions Pvt. Ltd. shall not engage in the design, manufacture, supply, installation, purchase, ownership, use, or maintenance of the items it inspects to avoid any conflict of interest.

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   3. Conflict of Interest Management

• Flowcert Quality Solutions Pvt. Ltd. identifies and actively manages potential conflicts of interest.

• Inspectors must disclose any relationships, interests, or external engagements that could compromise impartiality before conducting an inspection.

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   4. Training and Awareness

• Flowcert Quality Solutions Pvt. Ltd. provides regular training to all personnel involved in inspection activities.

• Emphasizes the importance of impartiality and how to uphold it.

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   5. Process Monitoring and Review

• Inspection processes and decisions are regularly monitored and reviewed to ensure compliance with this policy.

• Necessary corrective actions are taken to address any identified issues.

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   6. Accountability and Compliance

• Flowcert Quality Solutions Pvt. Ltd. holds all employees accountable for maintaining impartiality.

• Clear consequences are established for any breaches of this policy.

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   7. Transparency and Stakeholder Communication

• Flowcert Quality Solutions Pvt. Ltd. communicates its impartiality policy to all stakeholders.

• Ensures transparency and builds trust in its inspection processes.

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This policy is publicly available to demonstrate our commitment to impartiality and integrity in all inspection activities.

Our Commitment to Ethics and Social Accountability

At Flowcert Quality Solutions Pvt Ltd, we are dedicated to upholding the highest standards of social accountability. Our core values reflect our motto: “Quality Services with Integrity.”

We operate with professionalism, independence, and impartiality in all our activities. Our commitment to integrity includes:

• Conducting all work with honesty and adherence to approved methods and procedures.

• Ensuring that tolerances in test methods are applied correctly and not misused to alter findings.

• Reporting data, test results, and professional opinions accurately, without modification or misrepresentation.

• Issuing reports and certificates that reflect the true findings and results obtained.

Conflicts of Interest

To maintain objectivity, we:

• Avoid conflicts of interest with any related entity where we have a financial or commercial stake.

• Prevent conflicts between our divisions that provide services to the same client or each other.

• Ensure that all employees adhere to conflict-of-interest guidelines in their professional activities.

Confidentiality & Data Protection

We respect and protect the confidentiality and privacy of our clients’ information. Our processes ensure:

• Secure handling and protection of sensitive client data.

• Strict compliance with data protection regulations and best practices.

• Clear guidelines for employees regarding information security and privacy.

Anti-Bribery & Corruption Prevention

We uphold a zero-tolerance policy towards bribery and corruption. Our principles include:

• Prohibiting the offer, solicitation, or acceptance of bribes in any form, including kickbacks.

• Ensuring that no improper benefits are provided or received through customers, agents, contractors, suppliers, or government officials.

• Implementing strict internal policies to prevent unethical financial transactions.

Fair Business Conduct

We are committed to ethical business practices and will:

• Conduct ourselves with the highest levels of professionalism and integrity.

• Refrain from any actions that could harm the reputation of the Testing, Inspection, and Certification (TIC) industry.

• Promote ethical interactions with all stakeholders, fostering trust and accountability.

Health, Safety & Environmental Responsibility

The health and safety of our employees, clients, and partners are a top priority. We:

• Implement comprehensive training and safety procedures.

• Continuously monitor and mitigate workplace hazards.

• Promote a culture of safety and risk management across all operations.

Fair Labour & Social Responsibility

We recognize our social responsibility towards our employees and the communities we serve. Our commitments include:

• Respecting human rights and fair labor practices.

• Ensuring a safe, inclusive, and equitable work environment.

• Minimizing our environmental footprint and contributing positively to society.

At Flowcert Quality Solutions Pvt Ltd, we uphold these values to build a responsible and ethical organization that fosters trust, quality, and excellence in every service we provide.